Refund policy

Returns must be made within 7 working days of receipt of order. To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require your order number, receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

  • Any item that is returned more than 7 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

There is often some processing time before a refund is posted.

If you have still not received your refund within 7 days please contact us at lauren@georgioudraws.com

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lauren@georgioudraws.com and send your item to: 14 Barnfield, Stoke-on-Trent, Staffordshire, ST4 5JE, United Kingdom.

 

Shipping

To return your product, you should mail your product to: 14 Barnfield, Stoke-on-Trent, Staffordshire, ST4 5JE, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.